![]() ![]() Q: I have a Treasure Garden umbrella but I can't find my model on the website?Ī: If your model is not on the website, it means that the model has been discontinued or it is a specialty item not available to all dealers. The AKZ Cantilever only tilts left to right. Q: What is the difference between the AKZP and AKZ?Ī: The AKZP is our AKZ Plus Cantilever that features an infinite front to back and left to right tilt. Use rod in protective cover as a guide to reach up and over umbrella until covered. Simply screw rods together and insert into slot of protective cover. Q: What is the rod for that I received with my cantilever?Ī: The rod is for your protective cover. This will prolong the life of your canopy and umbrella, and prevent any damages from occuring. ![]() Safely remove umbrella from base and store. Properly fold canopy, tie string around canopy and cover umbrella with with protective cover. Q: How do I store my umbrella in snowy conditions?Ī: We highly recommend removing umbrella from base and store in a dry protected place. To locate an authorized dealer in your area, click here.Ī: We do not have a place where you can register your umbrella, please keep your receipt for any future warranty concerns. Q: My item is not on your website, can I still get a replacement canopy or frame?Ī: Contact an authorized dealer for information. If you don’t have the instruction manual, contact your dealer to help identify your model, or you can try to visually identify your umbrella by comparing it to other umbrellas on our website collection pages. The model name will be listed on the manual’s cover. To see how to properly measure your umbrella, click here.Ī: Reference the instruction manual that came with your umbrella. If your receipt, has been misplaced you will want to provide your dealer with the rib measurements and and a full view photo of the unit for them to assess what model you own. ![]() They will be able to suggest the proper canopy for your unit. Q: I need a replacement canopy, how do I know what size I have?Ī: Contact your dealer or place of purchase and provide the model number located on your receipt. Use velcro closure to close storage pouch. Fold protective cover into storage pouch inside-out. Make sure storage pouch is on outside of folded bundle. Fold protective cover up to the size of the storage pouch. Q: Is my protective cover missing a storage pouch?Ī: Most covers have a convenient storage pouch sewn onto the inside of the cover. When storing make sure nothing heavy is stacked on it, especially the canopy structure. If storing indoors during the winter, it is best to store inside a box away from dirt and debris. Q: How do I store my umbrella in the winter?Ī: We recommend using one of our Protective Furniture Covers to keep off dirt and debris. To locate an authorized dealer in your area, click here. Q: Do you sell a patch kit for the canopy or protective covers?Ī: We do not offer a patch kit, however for Sunbrella fabrics you may purchase up to 10 yards of our stocked Sunbrella fabrics through an authorized dealer. Click here to download our Fabric Care and Cleaning Maintenance. ![]() You may wash in cool water with mild soap, then allow to air dry. You may also try a third party online dealer specializing in Treasure Garden repair parts.Ī: Contact your dealer or place of purchase – their staff may be able to help with repairs.Ī: We strongly suggest doing routine maintenance on your products and storing them properly when not in use for an extended period. They’ll be able to help identify and order the replacement parts you need. Click here to download our Warranty and Guarantee.Ī: Contact your dealer or place of purchase. From there, Treasure Garden will honor valid warranty claims by providing replacement parts, issuing return authorizations to repair, or replacing units at its discretion. If the item is still within warranty period and has an issue covered by warranty, the dealer will file a warranty claim with Treasure Garden. Warranty begins at the products's date of purchase. A: Contact your dealer or place of purchase. ![]()
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